So I’m a very loyal Chase Bank customer, and I have been for over 15 years. I like them 1000x better then the west coast banks like BofA and Wells Fargo that charge fees to me where they bear no / very little cost. Don’t get me started about how BoFA charges me $3/transaction for using my ATM card – on top of what the ATM provider charges – in towns where there are no BofA ATMs. Paying $6 to take $60 out of my account is robbery. But I digress.
I got a notice in the mail from Chase saying (emphasis mine):
We are changing the way we manage our customer’s preferences…This change allows you more options to specify which mail offers you do not want to receive.
Now I’ve spoken my share of corporate-speak over the years, but it took me a minute to even understand this sentence. My first reaction: “thanks Chase! I really wanted more ways to tell you NO”. I’m surprised that they didn’t add on “our consumer research has told us that you like checking more boxes”.
But then came the real evil sentence (next to 9 checkboxes and a signature field):
unless you tell us otherwise, you may begin to receive offers in the mail about these products and services
So chase managed to take my “NO, nothing in the mail please”, and turned it into 9 separate yeses. I guess no really means yes if you work at a bank. This is exactly how companies get the bad reputations that they do. And now with most banks becoming megabanks, they can get away with it. Sad, really.
I’ll file this away in the “if you ever catch me wanting to do this, slap me” category.